Are Your Teams Using Test Data and Reporting Effectively?

Despite the proven value of collecting raw data from testing activities and analyzing it to create actionable, easily digested key performance indicators (KPIs), I find that most firms still struggle with utilizing test process data and organizing it into functional reports. Only a few have been able to implement truly effective, streamlined reporting systems—and many… Continue reading Are Your Teams Using Test Data and Reporting Effectively?

Performance Assessment – Collaboration

Learn to Collaborate Communication breakdown is not unique to IT. Somehow, most IT organizations create towers. Maybe this happens to reduce the number of status meeting or to allow for a tree-shaped management chain. When leadership creates these separate teams, the intention is not to prevent the individual contributors from collaborating and working efficiently, but… Continue reading Performance Assessment – Collaboration

Accounting for How the Network Impacts End-User Experience

I recently spoke with a company that had certain customers reporting unacceptable response times for a new application that had just rolled out. The reports were coming from different locations around the country. The application in question was critical enough to the business that an investigation was launched to discover the cause of the problem.… Continue reading Accounting for How the Network Impacts End-User Experience